Delivery overview
The table below gives a good impression of our shipping costs and delivery times. Choose your country in this dropdown to see specific details for your country of delivery:

• Delivery Times

  We strive to ship orders placed between Mon-Fri before 5:00 p.m. CE(S)T the same day.

  • Orders placed on Saturday and Sunday are processed on Monday.
  • In most cases, the delivery time to the Netherlands, Germany and Belgium is 1 business day.
  • Transit times displayed are based on mainland deliveries, remote area's like islands and mountain villages can take 1-3 days longer
  • In most cases, delivery time to other European countries is 1-3 business days. For other specific countries, please see the table above.
  • Check this link to caculate expected transit times if we ship your parcel via UPS. Use - Country: Netherlands, Zipcode: 2201CX, City, Noordwijk

  
• Delivery cost

  Orders > €49.90 are shipped FREE to the Netherlands, Germany and Belgium.

  Delivery costs are automatically calculated by our website and depend on:

  • The country where the order will be delivered.
  • The largest or heaviest item in the shopping cart. Certain twintips and surfboards have additional charges.
  • The total amount of the order, orders with a higher amount usually have lower delivery costs.
  • The service you have chosen (Standard or Express service, etc.).

  Check the table above for delivery costs by country and chosen delivery service.

Frequently Asked Questions
We've listed our answers to the most frequently asked questions for you below. Is your question not answered? Please contact our Customer Service. We are available from Mon-Fri between 08.30 - 17.00 for all your questions via email, WhatsApp or phone: +31 (0) 71 40 811 54.

• What countries do you ship to?

  Almost all!
  
  You can see all countries in the table at the top of the page, by selecting the country in the drop-down menu.
  
  Can't find your desired delivery location in the table? Please contact us. Then we will investigate for which tariff we might be able to ship to your destination. We don't have this information at the moment, that is why your delivery location is not yet listed.

• When is a product available and immediately ready for delivery?

  Directly available means that the product is in the Kitemana Megastore. If products have a longer delivery time, it is indicated as "Ready to ship within...", for example 1-4 days. The product then still needs to be ordered from the supplier first, which makes it take a little longer. Then the order is shipped by us, after which the described shipping time applies.
  
  This means that if the order contains one or more products that have a longer 'Shipping ready status' (e.g. 1-4 days), the order will be shipped once we have collected all products in our store. So we will send the order in its entirety. If you would like to receive a product in advance, please contact us. Be aware of additional shipping costs.

• Can I pick up my order at the Megastore?

  Yes. When ordering, please indicate that you want to pick up your package at Kitemana. After you have paid for your order, you can pick it up the same day, on the condition that everything is in stock.
  
  If products show a longer 'Shipping ready status', it means that one or more products have to be ordered from the supplier first. After the maximum number of days provided, you can pick up the order from our Megastore. You can always contact us to know exactly when you can pick up your order, which might be earlier.

• Can I pick up my order at a pick-up point?

  Delivery via PostNL
  Yes, please choose PostNL pick-up point as your delivery service. From the 3750 PostNL pick-up points, there is always one near you. After you have paid for your order, you can pick it up the next business day from 3 p.m. onwards. The order will be waiting for you for 7 days after the indicated pickup date. After that, your package will automatically be sent back to Kitemana. Once we received it, we will transfer the money back to your account.

  Delivery via UPS
  Yes, please choose UPS Access Point as delivery service. The package will be held for you there for 7 calendar days. After that, the package will be returned to Kitemana as 'undelivered'. Shipping and return costs will be charged to the customer.
  
  Doesn't this option show up for you?
  Then you either have products longer that 1 m in your basket, such as all kiteboards, or it is simply not (yet) possible for your chosen location.

• Can I also have my order delivered in the evening?

  Yes, this is possible for orders to be delivered within the Netherlands. Please choose PostNL evening delivery as your delivery method. Evening delivery costs € 1,95 extra and is possible Mon-Fri between 18.00 - 22.00. Orders placed today before 17.00 will be delivered the next day in the evening. Orders placed over the weekend will be delivered on Tuesday evening..

• Why do we recommend creating a UPS My Choice account for shipments outside the EU?

  Join UPS My Choice for free and enjoy the benefits:
  - Receive delivery updates and estimated delivery times via text message or e-mail.
  - Change the delivery address or delivery date.
  - Tell the driver where to leave the package.
  - View all details of incoming and outgoing packages in one dashboard.
  - Make arrangements when you're away to hold your package longer.
  
  Note: UPS My Choice options vary by region and may be limited. Check Preferences in your UPS My Choice account to learn about the possibilities. For example, you can indicate when you want to receive what kind of notification, specify default alternate delivery locations, or indicate that the package should only be delivered when someone is home (Door person). Especially this last option is really valuable.

• UPS asks me to select a Broker of Choice. What should I do?

  Always select UPS as Broker of Choice. If you select another Broker of Choice and something goes wrong in the delivery process, the responsibility lies with the client.

• I have a transfer at Schiphol Airport. How do I get my package as soon as possible?

  Our Kitemana Megastore is only a 20 min drive away from Schiphol Airport. We can also deliver your stuff to Schiphol airport at a PostNL pickup point. If everything is in stock, the shipping time for that is in most cases 1 working day. Please choose PostNL pickup point as shipping method in the ordering process.
  
  The correct PostNL pick-up point is:
  Service point Schiphol Plaza
  1118 AX
  Arrival 4, Schiphol

• Where can I find my track and trace?

  When the order is shipped you will receive a confirmation email with the track and trace link. It may happen that it ends up in your spam, so be sure to check it. It is also possible that your email address is entered incorrectly. Please contact us immediately (+31 (0) 71 40 811 54) so your e-mail can be changed. You can also find the tracking in your account if you go to 'Order history'.

• How do I change my delivery address on a pending order?

  Once you have placed your order, it is no longer possible to change the delivery address yourself. However, we can change the delivery address. Please call us directly on +31 (0) 71 40 811 54 during our customer service hours, or the first moment you can reach us again. If you have already received a shipping confirmation, adjustment is no longer possible.

• I have received a delay notification. What does this mean?

  We're sorry to hear that your order has been delayed. Probably the delivery service is very busy or they made a mistake during the delivery process. They will try to deliver it to your home as soon as possible.

• My order has been returned to sender. What should I do?

  Your order will automatically be processed as a return item and refunded. If you want to receive the order, you will need to make a new purchase on our website. If the order is coming back from a non-EU country VAT / import charges have been paid up-front by UPS to assure a fast custom process. In that case those costs are invoiced to us and we will deduct this from your refund.

• My package is damaged. What should I do?

  If you see that the package has been damaged and the delivery driver is still there, ask him/her to make a note of it. If the delivery driver has already left, take photos of the package before opening it. Then open the package and see if your products are also damaged.
  
  If no, you don't need to do anything and you can enjoy using the products.
  If yes, send us pictures of the damage, packaging and products. It is important that you do not throw away the packaging. We will deal with it immediately and fix it for you.
  

• An item is missing from my package. Will I still receive it?

  Your order may have been split into multiple packages, depending on whether all the products you purchased are in stock at the Kitemana Megastore. If certain products are not immediately available, we may choose to send the first part of your order in advance. Check the order confirmation in your mailbox or 'Order history in 'My account' to see if your order consists of multiple packages.
  
  Is tere is no other package on its way? Then we will solve this quickly for you. Please contact us (+31 (0) 71 40 811 54) within 24 hours and have your order number ready.

• Delivery to special locations (Hotel, businesses etc.)

  When delivering to a multi-tenant business building, hotel, campsite, or large company with multiple entrances, the package is considered delivered once it has been dropped off at the specified address. Any further delivery or distribution within these locations to the end customer is at their own risk.

• I was not at home. What will happen to my package?

  Delivery via PostNL
  They will come by again. If you're not there again, the deliverer will take your package to a PostNL pick-up point near you. Do you know in advance that you will not be home? Then you can choose another time before the first delivery attempt.
  
  If the package is at a PostNL collection point, you have 7 days to pick it up. After that it will be delivered back to Kitemana. As soon as we receive the package back, we will transfer the money back into your account.

  Delivery via UPS
  Shipments not requiring a signature may be left in a safe place somewhere around your house, out of sight and protected from the weather, according to the driver's discretion. This will be noted in a yellow UPS InfoNotice® left by the driver. You can set default instructions for drivers in Preferences in your UPS My Choice account (free membership). If you do not want your package delivered when you are not at home, please specify only "Door Person" under preferences.
  
  If the driver cannot leave the package safely, UPS will come by once again. In the meantime, you can choose a delivery location and time with UPS My Choice or contact the local UPS office. If you're not home again, the package will be sent to a UPS Warehouse. You can contact UPS for a new delivery appointment. After 10 days, the package will be automatically returned and processed by us. Shipping and return costs are charged to the customer.
  
  As a member of UPS My Choice, which is free, you can set a default Access Point. All your future packages will then be delivered there when you are not home, unless superseded by a shipper restriction, legal or regulatory restrictions, or an existing hold request. Your package will be held for you at the Access Point for 7 calendar days. After that, your package will be returned to the sender as 'undeliverable' and treated as return by us.