Did something break? Never fun. Think you qualify for a warranty? Then read below to find out how a warranty application works and when you qualify for it.

• When do I qualify for warranty?

  If something breaks that shouldn't have broken yet, the manufacturer's warranty may be a solution. Most suppliers offer a one-year warranty on manufacturing defects. Some products have a longer warranty period than indicated with the product.

  In short, the product purchased should not break within one year under normal use. If it does, we will contact the supplier on your behalf. Together we will determine whether this is indeed within the warranty. If so, we will repair or replace the product free of charge.

  PLEASE NOTE: Kitemana is not responsible to you for this warranty, but we are your contact person to investigate the possibilities with the manufacturer.

• How do I submit a warranty request?

  STEP 1. Go to your My Account page

  If you do not have an account yet or if you have checked out as a guest, you can gain access by requesting a password via the email with which you placed the order. To do this, click on the following link >

  >> My account

  • Then go to ‘Orders/Returns’ and select the ‘Warranty’ option in the left menu.
  • Find the order that contains the warranty item.

  STEP 2: Select the article

  • Select the product you wish to make a warranty claim for and follow the instructions to complete the process.
    • You can only select items that are within the warranty period. This is indicated behind the products with the warranty status (active).

  STEP 3: Confirmation of your warranty request

  You will receive a confirmation email with a unique warranty number. You can use this number for further communication about your warranty request. We will now start working for you to process the claim as quickly as possible.

• Do I have to pay shipping costs to return my product?

  No, if:
  - If you are shipping from the EU, Kitemana will pay the shipping costs in the case of warranty.
  
  Yes, if:
  - If you are sending the product from outside the EU, the customer pays the shipping costs.
  

• What is never covered under the warranty?
  - Damage to lines or breaking of lines is never covered by the warranty. This is because they are tested in the factory and stretched to the maximum breaking strength. If there is a defect, it is already discovered at the factory and removed from production.
  
  - Surfboards broken by wave impact or landing incorrectly.
  
  - Damage to boardbag/kite gear by travelling/airlines. This should be settled with the airline itself.
  
  - Wear on neoprene gloves caused by bar (e.g depower lines/walking your lines). Or wear on your shoes caused by running on asphalt/hard surfaces.
  
  - For any type of product, damage caused by hitting sharp objects/impact is not covered.
  
  - Nail nick is also not covered under the warranty. This is tear/damage to wetsuit mesh/neoprene caused by sharp objects or nails.
  
  
• How do I extend the lifespan of my products?

  Kite
  - Dry the kite well before storing it back in your bag.
  - Store your kite in a safe and dry place.
  - Do not leave the kite on the beach for too long.
  - Watch out for shells and other sharp objects on the beach.
  - Don't leave your kite unnecessarily long in the sun.
  - Check your kite and pigtails before each session.
  - And perhaps most importantly, have fins up when you put your board on your kite.
  

  Bar
  - Rinse with cold, fresh water after each session.
  - Don't drag your lines across the beach.
  - Watch out for shells and other sharp objects on the beach.
  - Store your bar in a safe and dry place.
  - Replace parts of your bar promptly when necessary.
  - Check your lines and pigtails before each session.
  - Make sure there are no knots in your lines.
  

  Wetsuit
  - Watch out with your nails on the wetsuit mesh.
  - Don't pull too hard.
  - Rinse with cold, and fresh water after each session.
  - Do not dry your wetsuit in the sun.
  - Dry your wetsuit inside out.
  - Store it properly with a wide hanger.
  - Hand wash your wetsuit once a year with wetsuit shampoo.
  

  Neopreen accessoires
  - Rinse with cold, fresh water after each session.
  - Shoes are made for (kite) surfing, do not walk with them on hard surfaces/asphalt.
  - Dry upside down on an accessory hanger.
  - Use wetsuit shampoo for optimal hygiene.
  - Gloves are made for heat, avoid friction with the depower line (no warranty).
  - Keep your nails short when wearing gloves/shoes.
  - Put your wetsuit over your shoes and close it with an ankle strap.
  

  Kiteboard
  A kiteboard requires little maintenance. Two things are important::
  - Rinse your bindings with fresh water.
  - Store the board out of the sun as much as possible, for optimal longevity and against discoloring.
  

  Kitepomp
  - Put the pump in your kite bag when you go kiting.
  - Make sure the pump (aluminum shaft) is down to prevent drying out.
  - Disconnect the hose from your pump when not in use so it doesn't break or bend.
  - Pump your kite with two feet on the pump.