Customer Service

Privacy-statement – for our customers surfing online

It's great that you are really interested in how we handle your personal data. We could – just like others do – present our privacy statement to you in riddles, but we do not want that. Instead, we keep it simple and easy and in compliance with the General Data Protection Regulation (GDPR). We explain it in more detail here.

We are Kitemana, a kitesurf shop located in Noordwijk. This privacy statement informs you about how we handle your personal data when you visit our website. When you visit our online shop, we are the (legal) person in charge of your personal data. That is a term from the GDPR that we must comply with.

• Which personal data do we process about you?

  It depends on the purpose of your visit, which personal data we collect. This may include your name, your contact details, including address, place of residence, e-mail address and telephone number. In addition, we might also ask for your date of birth and gender. Those last two remain optional of course. We do not judge by age or gender. Instead, we might want to send you birthday wishes on your special day. If you would like to receive an email from us on your birthday, you can enter your date of birth, otherwise just leave the field blank. We also process your IP address. In return you get cookies from us. You can read more about the use of cookies in our cookie statement.

• What do we need your personal data for?

  - Order & Delivery
  If you buy a product via our online shop, we collect your personal data to process your order. For example, it is useful for us to know, to where we can ship your fresh kite gear to. Also, if there is something about your order we would like to update you about, we like to let you know personally, by telephone or by email.
  Our payment service receives your bank details for the payment of your order. We process your data, because this is necessary for us to finalize your order and to fulfil the contract that has just been closed between you and Kitemana.

  - Return, repair and warranty
  For products that are returned - for repair or for exchange - we receive your personal data on the return form.
  For refunds, we generally use the payment method chosen by you and if this is not possible, we use your bank account number to refund the amount.

  - Account
  To recognize you as a returning customer, we ask you to create an account. With a username and password you create a unique account so that you do not have to enter your details again with every order.

  - Newsletter
  If you would like to be kept informed of news and promotions (read: coupons for a discount!) from KiteMana, you can sign up for the newsletter. Not surprisingly, we need your email address for that. We will then process your e-mail address based on your permission. Do you no longer wish to receive the newsletter? Then unsubscribe via the link you see at the bottom of the newsletter.

  - Contact
  For questions about your order or advice about our equipment, you can of course contact KiteMana. We then process the personal data that you share with us on the basis of our legitimate interest in processing your question or request. If we receive valuable feedback about your experience with our webshop and/or support, you can also use your data to improve our service.

  - Customer review
  Speaking of feedback, at KiteMana customer satisfaction is really important. We are curious about your experience with our webshop and service. When you have ordered something from us, we may send you an invitation by e-mail to write a review about us. If you no longer wish to receive this email with your next order, please unsubscribe using the link at the bottom of the invitation email.

• Who do we share your data with?

  We only share your data with other parties to the extent that this is necessary for the performance of the service. These are, for example, our suppliers, delivery services, payment services, IT service providers and parties that collect our customer reviews.

• How long do we keep your data?

  Insofar as a statutory retention period applies, we store your data on the basis of this prescribed period. For example, invoices must be kept for 7 years by the tax authorities. We will then store your personal data on it for that period. If you as a customer are in our system, we will leave you there for up to 3 years after your last order. After that, we delete the personal data that is no longer necessary to keep. If you have signed up for the newsletter, we will keep your data as long as you do not unsubscribe.

• Where can I get my GDPR rights?

  Do you want to review your personal data or do you want to have it changed or deleted? Send your question or request to info@kitemana.com and we will be happy to help you.

• Cookie statement Kitemana – the trace of cookie crumbles

  To provide you the best surf session possible on our website, we work with cookies. When you surf on our page, you leave a trace of cookie crumbles behind. Thanks to this data, we can optimize our page for you. Cookies can collect personal data. This data is often not directly traceable to you personally, but can be indirectly linked to you as some cookies process your IP address. This means, you can be identified as a returning visitor and this is useful to you. Thanks to that, you don't have to always set the desired language or refill your shopping cart after you have been inactive for a while. Cookies are also useful for us to gain insight into how our website is used and to improve it if necessary – sounds fair, doesn’t it?

  When you select accept, we will also place personal cookies. If you do not want these cookies, choose to refuse, then we only place functional and analytical cookies.

  Show cookiechoices

  In this cookie statement we explain to you, which cookies we use on our website and what they do.

  Functional cookies
  You cannot kite without a kite and bar. That’s just as necessary as functional cookies are for a functioning website. You cannot disable them. These cookies do not contain any personally identifiable information. Functional cookies support the use of the website, for example by remembering your cookie settings, when logging in or when filling in forms. You can block such cookies or ensure that you receive a notification about the use of these cookies via the settings of your web browser. Keep in mind that certain parts of the site will no longer work effectively.

  Analytical cookies
  Kitemana uses Google Analytics, which gives us insight into how you use our website. This information includes: the pages you viewed, which links you clicked, how long you spent on a page, and what device you used. We use this data to help us understand how visitors use our website and to make sure it works properly. The information is transferred to and stored by Google on servers in the United States. The information that Google collects is anonymized.

  Personal cookies
  Join the conversation! We have placed plug-ins (buttons) from various social media channels on our website, so that you can access our social media page on which we are active and reachable as well. These third parties collect information about your surfing behaviour and interests in order to show you relevant content and advertisements on the respective platform you visit. If you do not consent to these cookies, these buttons and videos may not work.
  By placing cookies, we also collect visits to our website and behavior there, as well as personal data, which we share with our advertising platforms Google and Meta (including Facebook and Instagram). This gives us a good insight into the functioning of our advertising campaigns and we learn how we can show you the most relevant advertisements. Would you rather see that advertisement from us, for that product that you have already looked at a few times, that is now on sale? Or any product from our range? These cookies and data help us with this.
  The information collected by these social media platforms is transferred to and by Facebook, Twitter, Instagram and YouTube and stored on servers in the United States.
  
  Read the privacy statement of Facebook, Twitter, Instagram and YouTube (which can change regularly) to read what they do with your (personal) data that they process via these cookies.